Like any other CRM softwares Open Source CRM Software meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries. But unlike them, Open source CRM software can be changed by any user or software developer because the source code is made public and comes with a license to be flexible enough to the core.

No matter if your business is small, medium or large because Open Source CRM software is ideal for every kind of business. The foremost reason for choosing an open source CRM application is its pricing. It will cost you less than any other CRM packages, because the developer community can work on the particular source code.

A wide array of applications, add-ins, or even fully customized versions of the open source provider’s applications is another reason to install this Software.

Another important aspect of Open-Source CRM software is that there is no risk of getting locked to a vendor-specific infrastructure. As it is different from the traditional proprietary approach, it is easy to evolve and capture the attention of the CRM space using this software.

Customer Support & Service module of Open Source CRM software provides such features as Ticket Management, Knowledge Management, Customer Self Service Portal, Reports, and Support Statistics specifically useful for your organization’s customer support force.

Its Sales Force Automation module helps to streamline and enhance the operations of your sales team. The area it covers include the key activities needed by your sales team including Lead Management, Opportunity Management, Account & Contact Management, Sales Pipeline Management, Sales Forecasting, Sales Analytics, and others.

Open Source CRM software also tracks Campaign Management, E-mail Marketing, Online Lead Forms, and Product Management specifically useful for your organization-wide marketing requirements.

Its Inventory Management modules works as a complete sales cycle management by integrating Inventory Management functions, such as Products, Price Books, Vendors, Sales Quotes, Purchase Orders, Sales Orders, and Invoices with CRM modules. In addition seamless integration between pre-sales and post-sales activities in a single application is also possible with Open Source CRM software.